Legal guarantee
For more information about the legal guarantee, visit the dedicated page on the official European Union website:
Your Europe – Guarantees
The following articles concerning guarantees are taken from the General Conditions of Sale.
Art. 8 Legal Warranty of Conformity
8.1 The Legal Guarantee of Conformity is reserved for the Consumer. It, therefore, applies only to users who have made a purchase on the Site for purposes unrelated to their entrepreneurial, commercial, craft or professional activity.
8.2 The Seller shall be liable to the Consumer for any lack of conformity of the Product that becomes apparent within two years from said delivery. The action for claiming defects not fraudulently concealed by the Seller is prescribed, in any case, in the term of twenty-six months from delivery of the goods.
8.3 Unless there is proof to the contrary, it shall be assumed that the lack of conformity that becomes apparent within twelve months from the delivery of the Product already existed on that date, unless such assumption is incompatible with the nature of the Product or the nature of the lack of conformity. Starting from the twelfth month following the delivery of the Product, it shall instead be the burden of the Consumer to prove that the lack of conformity already existed at the time of the delivery of the same.
8.4 In case of lack of conformity of the good, the consumer has the right to the restoration of conformity, or to receive a proportional reduction in price, or termination of the contract on the basis of conditions established by Art. 135-bis and following of the Consumer Code.
8.5 The Seller shall not be liable for damages, of any nature whatsoever, deriving from the use of the Product in an improper manner and/or not in compliance with the instructions provided by the manufacturer as well as in case of damages deriving from unforeseeable circumstances or force majeure.
8.6 If you made the purchase as a Professional, the previous paragraphs of this article do not apply. In this case the legal guarantee is governed by Art. 1490 et seq. of the Civil Code; namely, eventual defects shall be communicated until 8 days from the discovery and the legal action is expired after 1 year from the delivery.
8.7 In the event of a safety recall of a Product, ordered by the responsible economic operator or ordered by a competent authority, the economic operator undertakes to offer the consumer an effective, free and timely remedy. The consumer will be able to choose between at least two of the following options, unless one of the solutions is impossible or involves disproportionate costs for the economic operator: (i) repair of the recalled Product; (ii) replacement of the recalled Product with a safe product of equal value and quality; (iii) reimbursement of the value of the recalled Product, at least equal to the price paid. If the repair or replacement is not completed within a reasonable time or causes significant inconvenience to the Consumer, the Consumer shall be entitled to a refund. If the recall provides that the Consumer can carry out the repair himself in a simple and safe manner, the trader shall provide all necessary instructions, free spare parts and, if necessary, software updates. Such repair shall not affect the Consumer's rights under applicable European legislation. If the recalled Product is disposed of by the Consumer, this shall be done in a safe manner and shall not affect the Consumer's right to a refund or replacement as provided for in these terms. The proposed remedies shall not incur any shipping or return costs to be borne by the Consumer. For any non-transportable Products, the trader shall arrange collection directly from the Consumer. For the purposes of this clause and in accordance with EU Regulation 2023/988, 'trader' means any entity involved in the supply and distribution chain, including manufacturers, importers, distributors or other entities responsible for placing on the market or handling products intended for consumers.
Art. 9 Manufacturer's Warranty
The Manufacturer's Warranty is an additional warranty to the Legal Warranty of Conformity eventually provided by the Seller on the Products. Except as may be indicated on the Site, the Products sold on the Site are not assisted by the Manufacturer's Warranty. You may in any case assert your rights under the Legal Warranty of Conformity governed by the preceding article.
